Terms of Service

Last Updated: 2026

1. Agreement to Terms

Welcome to Nexus AI Leads (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, services, and products (the “Service”). By accessing or using our Service, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

2. Description of Service

Nexus AI Leads is a lead generation and digital marketing service. We provide clients with curated lists of consumer leads (“Leads”) and manage digital advertising campaigns on their behalf. Our service is delivered in tiered packages as detailed on our website. We are not a marketing agency in the traditional sense; we provide a technology-driven, managed system. We do not perform direct sales calls or close deals on behalf of the client.

3. Client Responsibilities and Compliance

You are solely responsible for all outreach activities conducted using the Leads or ad campaigns we provide. You agree to comply with all applicable local, state, national, and international laws and regulations, including but not limited to the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and GDPR/CCPA. This includes honoring opt-out requests and maintaining a "Do Not Call" list. You agree to indemnify and hold harmless Nexus AI Leads from any claims arising from your outreach practices.

4. Payment and Subscription Terms

• Billing: All payments are processed securely by our merchant of record, Paddle.com. By subscribing, you authorize Paddle to charge your chosen payment method on a recurring monthly basis.
• Term: The subscription renews automatically each month until you cancel.
• Cancellation: You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period, and you will not receive a refund for the current month.
• Ad Spend: For plans including ad management, the client is responsible for their own advertising budget, which is paid directly to the ad platform (e.g., Google). Our fee is for management services only.

5. Intellectual Property

We retain all ownership rights to our system, technology, processes, and the Leads until payment is successfully processed. Upon full payment, you are granted a non-exclusive license to use the provided Leads for your business outreach.

6. Disclaimers and Warranties

Nexus AI Leads makes no guarantees regarding the Client's ability to convert Leads into sales. A Lead's conversion is dependent on numerous factors outside of our control, including but not limited to the Client's sales process, response time, and market conditions. Our sole contractual obligation is to deliver Leads and services that meet the quality and quantity metrics as defined in our publicly posted "Our Methodology" document.

7. Limitation of Liability

Our total liability to you for any cause of action whatsoever will at all times be limited to the amount paid, if any, by you to us for the Service during the month in which the claim arose.

8. Governing Law

These Terms shall be interpreted and governed by the laws of the State of Delaware, United States.

Privacy Policy

Last Updated: 2026

1. Introduction

Nexus AI Leads (“us,” “we,” “our”) operates the nexusaileads.com website (the “Site”). This Privacy Policy explains how we collect, use, share, and protect your information in accordance with our Terms of Service. By using our Site and our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect several types of information to provide, operate, and improve our services:

Information You Provide to Us

When you sign up for our services, communicate with us, or use our Site, you may provide us with certain information. This includes:

• Contact Information: Such as your name, email address, company name, and phone number.
• Account Information: Your username and password for your account with us.
• Payment Information: Payment card details and billing address, which are processed securely by our third-party payment processor, Paddle.com. We do not store or have access to your full payment card information.

Information We Collect Automatically

When you use our Site, we automatically collect certain technical information from your device:

• Log Data: Your IP address, browser type, operating system, and the pages you visit on our Site.
• Usage Data: How you interact with our Site, features you use, and time spent on pages. This data is aggregated and anonymized to help us analyze traffic and improve our services.

Lead Data

To provide our services, we collect and process information about potential leads (“Leads”). This data is sourced from publicly available information channels and is enriched using our proprietary AI processes. This data may include:

• Contact Information: Name, job title, company name, business email address, and direct phone number.
• Professional Information: Company website, LinkedIn profile, and other publicly available professional details.
• AI-Enriched Signals: Data points derived from public sources that indicate potential buying intent or business activity.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Our Services: To deliver the Leads and manage ad campaigns you have purchased, to process your payments, to communicate with you, and to provide customer support.
• To Process Payments: Our payment processor, Paddle.com, uses your information to process payments securely.
• To Improve Our Services: To analyze Site usage, to understand our user base, to develop new features, and to ensure the security and functionality of our Site.
• To Communicate With You: To respond to your inquiries, to send you important notices, and to provide you with information about our services.
• For Security and Legal Compliance: To detect and prevent security threats, to enforce our Terms of Service, and to comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

Service Providers

We share your information with trusted third-party service providers who perform services on our behalf. These include: Paddle.com (payments), Google Workspace (email/storage), Apollo.io, Clay.com, NeverBounce (lead sourcing/verification), Zapier, Trello, and Tally.so.

These providers are contractually bound to protect your information and are only permitted to use your data for the specific purposes of providing their services to us.

Legal Requirements

We may disclose or transfer your information if required to do so by law, subpoena, court order, or government regulation. We will only disclose the minimum information necessary to comply with the legal requirement.

5. Data Security

We implement a variety of security measures to protect your information from unauthorized access, use, alteration, or destruction. We use Secure Sockets Layer (SSL) technology to encrypt data transmitted between your device and our servers. Our servers are protected by firewalls and other security systems. Access to your personal information is restricted to authorized employees who need it to perform their job duties.

6. Your Data Subject Rights

Depending on your location, you may have the following rights regarding your personal information: Access and Rectification, Erasure, Portability, and Objection. To exercise any of these rights, please contact us at support@nexusaileads.com.

7. International Data Transfers

If you are visiting our Site from the European Economic Area (EEA), the United Kingdom (UK), or California, you are protected by the General Data Protection Regulation (GDPR), the UK Data Protection Act, or the California Consumer Privacy Act (CCPA), respectively. We will take appropriate steps to ensure your information is transferred in accordance with the relevant legal framework.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Lead data is securely deleted from our active systems within 30 days of delivery.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at support@nexusaileads.com.

Refund Policy

Effective Date: 2026

1. General Policy

Due to the digital nature of our services and the immediate access you receive to proprietary data and systems, all subscriptions to Nexus AI Leads are non-refundable. When a subscription is purchased, the client is paying for access to the service for the entirety of the current billing period (e.g., one month). We do not provide pro-rated refunds for partial months of service.

2. Service Guarantee and Lead Replacements

Our confidence in the quality of our service is paramount. Instead of a cash refund, we stand by the quality of our work with a performance guarantee. If any Lead we provide fails to meet the quality criteria outlined in our publicly posted "Our Methodology" document (e.g., email deliverability below 95%), we will provide a replacement lead of equal or greater value free of charge.

To request a replacement, you must contact our support team at support@nexusaileads.com within 7 days of receiving the Lead list. We will review all requests and process valid replacements within a reasonable timeframe.

3. Cancellation Policy

You may cancel your subscription at any time to prevent future recurring charges. Cancellation must be processed through your Paddle account or by contacting our support team. All cancellations will take effect at the end of the current billing period, and you will not receive a refund for the current month. You will continue to have access to the service until the end of the period you have already paid for.

4. Billing Errors

If you believe that you have been charged in error, please contact us at support@nexusaileads.com within 30 days of the charge. We will investigate the issue and, if we find an error was made on our part, we will issue a full refund for the incorrect charge.

5. Contact Us

For questions about this Refund Policy, please contact us by email: support@nexusaileads.com

Our Methodology

Service Level Agreement (SLA)

1. Our Philosophy: Systems over Effort

Our entire business is built on a philosophy of systematic, automated, and asynchronous execution. We are not a traditional, high-touch marketing agency; we are a technology-driven service that provides a predictable system for lead generation and ad management. This methodology allows us to eliminate time-wasting meetings, reduce operational drag, and focus exclusively on delivering a consistent, high-quality result.

2. The Lead Generation & Enrichment Process

We do not sell stale, pre-packaged lists. Our leads are sourced, enriched, and verified on-demand for each client to ensure maximum quality and relevance.

• Step 1: Signal Sourcing (Apollo.io): We use industry-leading data platforms to identify potential contacts within your specific niche (e.g., roofing, HVAC) and target geographic area.
• Step 2: AI Enrichment (Clay.com): This is our core value. We do not just provide a name and email. We use AI models to cross-reference multiple public data points to find "intent signals." This process analyzes data to answer questions like: Is this business actively hiring new technicians? Did they recently receive new funding?
• Step 3: Deliverability Verification (NeverBounce): Before any list is delivered, it is automatically processed by a third-party verification service. This step is designed to purge invalid, stale, or non-deliverable email addresses.

3. Our Service Level Guarantee

This is our core promise and serves as the basis for our Refund Policy.

• Service Guarantee: We guarantee that at least 95% of the email addresses in any lead list we deliver will be "Valid" or "Deliverable" as confirmed by our third-party verification service.
• Your Remedy: If a delivered list fails to meet this 95% deliverability standard, you are entitled to a free replacement for any "bad" leads (e.g., if we deliver 100 leads and 10 are invalid, you will receive 10 new, verified leads at no charge).
• How to Claim: To request a replacement, you must contact support@nexusaileads.com within seven (7) days of receiving the lead list.

Critical Exclusion: This guarantee applies only to email deliverability. We do not and cannot guarantee a lead's willingness to respond, their interest in your service, or your ability to convert that lead into a sale. Our contractual obligation is to deliver a valid, enriched, and deliverable contact.

4. The Ad Management Process (Growth & Scale Plans)

Our ad management service is designed to be fully "done-for-you" and 100% asynchronous.

Platform: We specialize exclusively in Google Local Services (LSA) Ads. This platform is designed for high-intent, "in-market" customers and provides the most direct path to qualified calls and booked jobs.

Our Asynchronous Process:

• Onboarding: Upon subscribing, you will complete our automated onboarding form (via Tally.so). This form securely collects your Google Business Profile access, target locations, service types, and budget. This form replaces all traditional kickoff calls.
• Management: Our certified ad partners will build, launch, and manage your LSA campaigns. This includes optimizing bids, disputing unqualified leads with Google, and managing your profile.
• Reporting: You will receive a comprehensive, easy-to-understand PDF performance report via email each month. This report replaces all traditional monthly strategy calls.

Client Responsibility: You are responsible for paying all ad spend costs directly to Google. Our subscription fee is for management, optimization, and reporting services only.

5. Data Delivery & Security

• Delivery: All lead lists are delivered to you via a secure, expiring Google Drive link sent to your email.
• Security: We do not store your payment information, which is handled exclusively by our Merchant of Record, Paddle.com. All client data is handled in accordance with our Privacy Policy.

6. Contact

For questions about this methodology, please contact support@nexusaileads.com.

Ad Management Information

1. Introduction: The Power of Expert Partnership

Nexus AI Leads provides a fully managed Google Local Services Ads service for home service contractors. We understand that your expertise is in your craft, not in digital marketing. That's why we've created a white-label partnership model that gives you access to a world-class ad management team at a fraction of the cost of hiring an in-house specialist. We handle the entire complex process of campaign management, so you can focus on what you do best: serving your customers and growing your business.

2. The White-Label Partnership Model

When you subscribe to a plan that includes ad management, you are not hiring a new employee. You are partnering with a team of certified Google Ads specialists. These experts work behind the scenes, using your branding and acting as a seamless extension of your company. You get the benefit of a dedicated, professional team, and we handle all the complexities of campaign management.

3. Our Proven Process: From Setup to Scale

Our process is systematic, asynchronous, and designed for maximum efficiency. We have eliminated time-wasting meetings and replaced them with a streamlined system that gets your campaigns live, faster.

• Phase 1: Asynchronous Onboarding (Day 1): Upon subscribing, you will complete a mandatory onboarding form. This form collects your Google Business Profile access, target geography, key services, and ad budget. This form replaces a traditional kickoff call.
• Phase 2: Campaign Setup & Launch (Days 2-5): Our Google Partner specialists will build your Local Services campaign from scratch using the precise information from your onboarding form. This includes ad copy, targeting, and tracking.
• Phase 3: Optimization & Management (Ongoing): Our team continuously monitors and optimizes your campaign performance. We manage bids, dispute bad leads, and ensure your profile is fully optimized.
• Phase 4: Reporting (Monthly): At the end of each month, you will receive a comprehensive, easy-to-understand PDF performance report via email. This report details key metrics like total spend, number of leads, cost per lead, and our expert analysis.

4. What's Included in Our Management Fee

• Full Campaign Management: All setup, optimization, and day-to-day management.
• Expert Strategy & Execution: Access to our team of certified Google Ads specialists.
• Performance Reporting: A clear, monthly report detailing all key metrics and insights.
• Lead Management: We can forward all call-in leads directly to you via your preferred method.
• Support: A dedicated support channel for all ad-related inquiries.

5. What's Not Included (Out of Scope)

To ensure clarity, the following services are not included in our standard management fee and would be quoted separately:

• Creative Asset Production: Designing custom images or videos.
• Landing Page Development: Building dedicated landing pages.
• Website SEO or Development: Any work on your primary business website.
• Budget: Your direct advertising spend with Google. This is paid directly by you to Google.

6. Terms & Conditions for Ad Management

Client Responsibilities: You agree to provide timely access to Google accounts, ensure your budget is funded, and follow up on leads promptly.

Payment: The ad management service is billed in advance along with your lead generation subscription. The fee is non-refundable for the current month once the campaign has commenced.

Term and Cancellation: The ad management service is a month-to-month subscription that runs concurrently with your lead generation plan. You may cancel your subscription at any time. Cancellation must be processed through your Paddle account or by contacting our support team. The cancellation will take effect at the end of your current billing period.

Limitation of Liability: Nexus AI Leads and our ad partners will not be liable for any lost profits or consequential damages arising from your business decisions or market conditions. Our total liability to you shall not exceed the total management fee you have paid us for the service.

Governing Law: These terms shall be governed by the laws of the State of Delaware, United States.